eps: Resolved Service Disruption - Volksbank Gruppe, HypoBank

Incident Report for PPRO Acquiring Platform

Resolved

The external service disruption of eps - Volksbank Gruppe, HypoBank has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.
Posted Nov 15, 2023 - 11:18 UTC

Identified

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.
Posted Nov 14, 2023 - 13:19 UTC
This incident affected: Payment Methods (eps).
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