POLi: Resolved Service Disruption - NAB

Incident Report for PPRO Acquiring Platform

Resolved

services has returned to normal operation
Posted Jul 11, 2023 - 09:58 UTC

Update

The investigation of the Partial Service Disruption of POLi - NAB is still ongoing. Please refer to our official Email Service Announcements for further details.
Posted Feb 10, 2023 - 02:39 UTC

Update

The investigation of the Partial Service Disruption of POLi - NAB is still ongoing. Please refer to our official Email Service Announcements for further details.
Posted Feb 01, 2023 - 02:30 UTC

Investigating

The investigation of the Partial Service Disruption of POLi - NAB is still ongoing. Please refer to our official Email Service Announcements for further details.
Posted Jan 16, 2023 - 07:09 UTC

Identified

The identified external issue is still ongoing and technical teams of POLi are continuing to work towards resolving the situation.
Posted Jan 16, 2023 - 06:41 UTC

Update

The investigation of the Partial Service Disruption of POLi - NAB is still ongoing. Please refer to our official Email Service Announcements for further details.
Posted Jan 04, 2023 - 01:57 UTC

Investigating

The investigation of the Partial Service Disruption of POLi - NAB is still ongoing. Please refer to our official Email Service Announcements for further details.
Posted Dec 23, 2022 - 10:12 UTC

Identified

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.
Posted Dec 12, 2022 - 07:31 UTC
This incident affected: Payment Methods (BancontactWIP).