Trustly: Resolved Service Disruption - Sparkasse

Incident Report for PPRO Acquiring Platform

Resolved

The external service disruption of Trustly - Sparkasse has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Posted Mar 12, 2025 - 06:07 UTC

Update

The identified external issue is still ongoing and technical teams of Trustly are continuing to work towards resolving the situation.

Posted Mar 11, 2025 - 23:19 UTC

Identified

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Posted Mar 11, 2025 - 12:45 UTC

This incident affected: Payment Methods (Trustly).