The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
Posted Sep 16, 2026 - 20:17 UTC
Monitoring
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of MB multibanco extensively to ensure that performance remains stable before we formally conclude this incident.
Posted Sep 16, 2026 - 19:53 UTC
Update
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
Posted Sep 16, 2026 - 15:26 UTC
Identified
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
Posted Sep 16, 2026 - 15:09 UTC
Investigating
The PPRO monitoring system has identified a Partial Service Degradation affecting MB multibanco. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
Posted Sep 16, 2026 - 15:06 UTC
This incident affected: Payment Methods (MB multibanco).