OXXO: Resolved Service Disruption

Incident Report for PPRO Acquiring Platform

Resolved

The external service disruption of OXXO has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Posted Sep 12, 2023 - 17:46 UTC

Investigating

The investigation of the Full Service Disruption of OXXO is still ongoing. Please refer to our official Email Service Announcements for further details.

Posted Sep 12, 2023 - 06:26 UTC

Identified

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Posted Sep 12, 2023 - 00:16 UTC

This incident affected: Payment Methods (Other).