[External] Credit Card - Colombia | Mastercard | Resolved Partial Service Degradation

Incident Report for PPRO Acquiring Platform

Resolved

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

Posted Aug 15, 2026 - 06:16 UTC

Monitoring

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Credit Card - Colombia extensively to ensure that performance remains stable before we formally conclude this incident.

Posted Aug 15, 2026 - 05:49 UTC

Identified

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

Posted Aug 15, 2026 - 05:21 UTC

This incident affected: Payment Methods (Credit Card - Colombia).