Reconciliation Platform: Resolved Service Disruption - Refund Module

Incident Report for PPRO Acquiring Platform

Resolved

The external service disruption of Reconciliation Platform - Refund Module has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Posted Jan 22, 2025 - 13:55 UTC

Update

The identified external issue is still ongoing and technical teams of Reconciliation Platform are continuing to work towards resolving the situation.

Posted Jan 17, 2025 - 15:38 UTC

Identified

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Posted Jan 16, 2025 - 17:12 UTC

This incident affected: PPRO Infrastructure (Reconciliation Platform).